How can we help?
Choose the support channel that works best for you.
Documentation
Comprehensive API reference, quick start guides, and integration tutorials. Most questions are answered here.
Community Forum
Connect with other developers, share solutions, and get help from the community. Our team actively monitors discussions.
Direct Support
Enterprise customers get priority support with guaranteed SLAs. Reach our engineering team via email or schedule a call.
How do I reset my API keys?
Navigate to Dashboard → API Keys and click "Regenerate" next to the key you want to reset. The old key will be immediately invalidated. Make sure to update your applications with the new key.
My API calls are returning 429 errors. What should I do?
HTTP 429 means you have exceeded your rate limit. Check the X-RateLimit-Reset header to see when your limit resets. To increase your limits, upgrade your plan or contact sales for a custom arrangement. Our SDKs handle rate limiting automatically with exponential backoff.
How do I report a bug or request a feature?
You can report bugs and request features through our GitHub repository. Please include your API version, endpoint, request/response details, and steps to reproduce. For security vulnerabilities, email security@devportal.com directly.
What are the SLA guarantees?
Our platform SLA guarantees:
- Free tier: Best effort, no SLA
- Pro tier: 99.9% uptime (≤43 min/month downtime)
- Enterprise: 99.99% uptime with dedicated support and custom SLAs
Check our status page for real-time availability information.
How do I upgrade or downgrade my plan?
Go to Dashboard → Billing to manage your subscription. Upgrades take effect immediately. Downgrades take effect at the end of your current billing cycle. Enterprise plans require contacting our sales team.
Is there a sandbox environment for testing?
Yes! Every account gets free access to our sandbox environment. Sandbox uses realistic sample data and mirrors the production API exactly. No rate limits apply in sandbox mode. Switch between sandbox and production by using different API keys.